TRAINING APPROACHES FOR IMPROVING SCHOOL MANAGERS’ CONFLICT RESOLUTION SKILLS: A CASE STUDY
Journal Title: Problems of Education in the 21st Century - Year 2018, Vol 76, Issue 5
Abstract
This research took a case study approach to researching the common conflicts faced by school managers, their sources, impacts and the approaches used to manage them. The research involved 18 in-service Malaysian school managers who undertook a 16-hour professional development workshop where they engaged with different conflict management tools. Data on participants’ workplace experience in resolving conflicts were captured through written diaries collected before and two months after the workshop, and face-to-face semi-structured interviews during the following months. Intragroup conflicts due to goal incompatibility were the most common conflicts faced. Negative impacts of conflicts on school communities far outweighed the benefts. Participants reported that the most effective approaches to resolving workplace conflicts were sincere efforts in problem-solving coupled with (1) culturally relevant negotiations and coaching (e.g. using a GROW coaching model); (2) stakeholder and conflict analysis, to consider and respond to everyone’s needs and feelings; and (3) reflecting on personal conflict management styles and adopting a positive attitude to personal and professional development. Certain elements in customary approaches such as respectful discussion and consultation were found relevant in resolving several of the participants’ workplace conflicts. It is suggested that practical training courses on conflict management that build on people’s strengths should be included in the curricula of further and higher education institutions and teacher training institutes.
Authors and Affiliations
Nyet Moi Siew, Scott Jones
Keywords
Related Articles
- EP ID EP35560
- DOI -
- Views 405
- Downloads 0
ADAPTATION ANALYSIS OF SOME ALTERNATIVE COMPETENCE-BASED EDUCATION PROGRAMS’ IN A HUNGARIAN PUBLIC SCHOOL
Some international researches has proven that Hungarian students are below the desired level regarding the application of acquired knowledge in many areas. In recent years competence based education includes knowledge, a...
THE RELIABILITY OF AN INSTRUMENT TO MEASURE TEACHER KNOWLEDGE FROM THE PERSPECTIVE OF LEARNERS IN THE CONTEXT OF PIBID
This research sought to analyze the reliability of an instrument to measure teacher knowledge of a group of pre-service chemistry teachers participating in the Institutional Program for Scholarships for Beginner Teache...
PRE-SERVICE EDUCATOR ATTRITION INFORMED BY SELF-DETERMINATION THEORY: AUTONOMY LOSS IN HIGH-STAKES EDUCATION ENVIRONMENTS
This paper documents results of research regarding one pre-service educator’s motivation to remain in the teaching profession at the secondary level. This qualitative research was based on semi-structured interviews an...
EVALUATION OF FOREIGN LANGUAGE LEARNERS’ LEXICAL COMPETENCE
Vocabulary is a crucial multi-dimensional component of language proficiency. This study aimed to describe these separate traits of vocabulary knowledge through the construct of lexical competence in a three-dimensional...
THE QUALITY OF CHILD TRAINING IN THE PRE-SCHOOL INSTITUTION: PARENTS‘ POINTS OF VIEW
Lately, strategic documents prepared by Lithuanian and foreign educational institutions and recent discussions held by pedagogical societies and stakeholders have considered the issues of education quality. The question...