Transforming Medication Delivery Process Enhanced Patient Engagement.
Journal Title: Advance Research Journal of Multidisciplinary Discoveries - Year 2019, Vol 39, Issue 39
Abstract
Background: All healthcare facilities have their process to deliver medication from pharmacy to treatment room or inpatient. This process can be manual or though pneumatic tube system. In manual medication delivery process one person has to go and collect or deliver medication to required place. In general practice, nurses were assigned to collect medication from pharmacy as per patient requirement. During this process nurses used to wait at the pharmacy to get medication while leaving patient unattended. This process wastes 10 to 12 minutes of every nurse if they have to administer medication to patient. To eliminate medication collection process, messengers were introduced to deliver required medication in treatment room. Purpose: The purpose of this quality improvement project is to improve patient engagement by transforming the Medication Delivery Process which, Enhances Patient Engagement and optimizes the medication delivery process by utilizing messengers. Additionally it ensures the availability of nurses in the patient care area. Methods: The Pharmacy & Therapeutic Committee (P&T) and Quality & Excellence Office (QEO) had initial meeting. They decided to use FOCUS PDCA methodology for quality improvement projects of Transforming the Medication Delivery Process which, Enhances Patient Engagement in two healthcare facilities through pilot study in 2018. Result: The patients’ waiting time to get treatment dropped from 25 minutes to 7 - 8 minutes. Verbal complaints were reduced by 10% and nursing staff’s satisfaction level raised from 29% to 93%. Simultaneously increased nurses’ productivity through which nurses’ patient engagement enhanced whiling raising overall patient satisfaction. Conclusion: The quality improvement project illustrates that the healthcare providers engaged themselves with patient and worked together towards grander engagement in healthcare which, contributes to improving health outcomes.
Authors and Affiliations
Nishant Jaiswal, Dhoha Alawadhi, Manal Taryam
Keywords
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