Transforming Medication Delivery Process Enhanced Patient Engagement.
Journal Title: Advance Research Journal of Multidisciplinary Discoveries - Year 2019, Vol 39, Issue 39
Abstract
Background: All healthcare facilities have their process to deliver medication from pharmacy to treatment room or inpatient. This process can be manual or though pneumatic tube system. In manual medication delivery process one person has to go and collect or deliver medication to required place. In general practice, nurses were assigned to collect medication from pharmacy as per patient requirement. During this process nurses used to wait at the pharmacy to get medication while leaving patient unattended. This process wastes 10 to 12 minutes of every nurse if they have to administer medication to patient. To eliminate medication collection process, messengers were introduced to deliver required medication in treatment room. Purpose: The purpose of this quality improvement project is to improve patient engagement by transforming the Medication Delivery Process which, Enhances Patient Engagement and optimizes the medication delivery process by utilizing messengers. Additionally it ensures the availability of nurses in the patient care area. Methods: The Pharmacy & Therapeutic Committee (P&T) and Quality & Excellence Office (QEO) had initial meeting. They decided to use FOCUS PDCA methodology for quality improvement projects of Transforming the Medication Delivery Process which, Enhances Patient Engagement in two healthcare facilities through pilot study in 2018. Result: The patients’ waiting time to get treatment dropped from 25 minutes to 7 - 8 minutes. Verbal complaints were reduced by 10% and nursing staff’s satisfaction level raised from 29% to 93%. Simultaneously increased nurses’ productivity through which nurses’ patient engagement enhanced whiling raising overall patient satisfaction. Conclusion: The quality improvement project illustrates that the healthcare providers engaged themselves with patient and worked together towards grander engagement in healthcare which, contributes to improving health outcomes.
Authors and Affiliations
Nishant Jaiswal, Dhoha Alawadhi, Manal Taryam
Keywords
Related Articles
- EP ID EP619967
- DOI -
- Views 82
- Downloads 0
Early Initiation of Breastfeeding Practices in Riyadh Region, Kingdom of Saudi Arabia, KSA.
Background It is widely recognized that child feeding practices in the first two years of life directly affect the nutritional status of the children and, ultimately, impact child lifelong health. Therefore, breastfeedin...
Bell Metal Industry in Colonial and Post-Colonial Bengal –Its Origination, Development, Problem and Future.
The emergence, development and expansion of this bell –metal industry is unanimously a creation and fabrication by Kansa Banik Community that has enabled this industry to its pinnacle of success. Conclusively, it can be...
Patient Satisfaction with the Facilities of Pre-Operative Anesthesia Evaluations Clinics
Objective: The aim of the study was to measure the satisfaction of patients with the facilities of pre-operative anesthesia evaluations clinics by using questionnaire. Methodology: This study is a descriptive analytical...
Correlation between menopausal symptoms and quality of life among postmenopausal women
Background: Menopause is a critical period in a woman’s life that is associated with multiple physical, vasomotor, psychological and sexual complaints. Objective: To assess the severity of menopausal symptoms and their i...
Control the movement of nodes for sensor networks and simulate the state of contract failure.
In sensor networks, the data is transmitted through a set of nodes spread over a specific area where the sensor is monitored and the specific state of the nodes is assembled to be in a fixed position. Because of the deve...