Use of information and communication technologies in social work institutions in extraordinary circumstances
Journal Title: SCIENCE, ENGINEERING AND TECHNOLOGY - Year 2021, Vol 1, Issue 2
Abstract
Information-Communication Technologies (ICTs) are currently used in various fields and there are many amazing inventions that are already present and make communication and life easier for us on a daily basis. The use of ICTs is less represented in the social work institutions. Therefore, this paper presents the implementation of ICTs through the chatbot application for the needs of social work created on the Tidio platform and within the webpage of the Public Institution “Center for Social Work Tešanj”. The application facilitates the work of social workers in collecting information from the users and eases the aid received by the users of social care in terms of faster responses to inquiries during emergencies, such as the COVID-19 pandemic, but also after. For the purpose of this research, an end-user survey was created and conducted with the aim of collecting user opinions on the acceptance and motivation for the use of chatbots in social work institutions. The results showed good acceptance and usage motivation of social work chatbot.
Authors and Affiliations
Enisa Hodžić, Sabina Baraković, Anesa Kavazović, Jasmina Baraković Husić
Keywords
Related Articles
- EP ID EP698371
- DOI https://doi.org/10.54327/set2021/v1.i2.13
- Views 103
- Downloads 0
The Selection of a Possible Organizational Structure of Railway Companies by Application Fuzzy-ARAS Method
The European railway sector doesn't represent a single, generic type of organizational structure. The Directives from the 1990s offer the possibility for national interpretation giving a wide range of organizational stru...
Rough estimation of cell numbers in 5G networks using simple mathematical calculations
This paper focuses on the problem of 5G network cell planning. In addition, it presents an example of a rough estimation of the required number of cells or base stations in a certain area for arbitrary number of users wh...
Development of mobile communication systems for high-speed railway
Development of high-speed railways set up challenges for new communication technologies. With the increase in speed, new requirements for communication systems have emerged that HSR requires greater reliability, capacity...
Prediction of user throughput in the mobile network along the motorway and trunk road
The main goal of this research is to create a machine learning model for predicting user throughput in the mobile 4G network of the network provider M:tel Banja Luka, Bosnia and Herzegovina. The geographical area of the...
HetroTraffSim: A Novel Traffic Simulation Software for Heterogeneous Traffic Flow
Traffic simulation software (TSS) is employed for planning, designing, and managing road networks. Among existing TSS, only SUMO and HETROSIM can be used for heterogeneous traffic. The objective of this work is to develo...