Using a Behavioral Model of Excellence to Improve Organizational Performance: Benefits and Pitfalls
Journal Title: Journal of Experiential Psychotherapy - Year 2019, Vol 22, Issue 1
Abstract
Introduction: Behavioral models of excellence are used to profile successful human behavior and, through a training program, to teach others the characteristics of success. Objectives: The objectives were to profile an application of the NLP LifeSets© MOE and highlight considerations for successful implementation of MOE-based training programs. Methods: To develop a model of excellence, data is typically gathered across four components: meta programs, contextual beliefs, cognitive strategies and physiology. The patterns revealed through interview, observation and the structured survey are confirmed through component-specific validation processes and analyzed to determine the prevailing patterns for the ‘star performers’. The resulting NLP LifeSets© Model of Excellence profile is a synthesis of this analysis and is accepted as the operational MOE once reviewed and agreed with the client. From this NLP LifeSets© MOE, a training program is developed. Results: This paper describes one study and discusses some of the advantages of this approach to organizational training, as well as some of the challenges in the successful implementation of new behaviors and attitudes. Conclusions: The article concludes with emphasizing the importance of management commitment to behavioral modelling projects and suggests some further uses of model of excellence profiling.
Authors and Affiliations
Terrence L. McClendon
Keywords
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