USING THE DELPHI METHOD FOR IMPROVING THE COST ALLOCATORS INSTALLATION SERVICE
Journal Title: ISB-INMA TEH AGRICULTURAL AND MECHANICAL ENGINEERING - Year 2017, Vol 0, Issue 1
Abstract
This paper develops the method of intuitive economic forecast for improving service quality - Delphi Method. The case study consists in developping a forecast by using Delphi technique based on the company's desire to improve the elements of the service provided from a qualitative point of view. The service to be improved is the installation of heating cost allocators, so the Delphi method involves the following steps: 1) Preparing the questionnaire; 2) Selection of committee members based on the necessary expertise; 3) Distributing the questionnaire and analyzing the answers. In this respect, in elaborating the Delphi technique, it is necessary to have the answer to the questionnaire of the specialists within the organization, totaling 23. After analyzing the results of the committee members on the answers to the questionnaire applied to the 23 experts, it became clear that the results reached the level of convergence, with a share of over 50% for each question.
Authors and Affiliations
Petruta Mihai, Oana Vladut, Mihaela Florentina Dutu, Ion-Daniel Vladut, Iulian Claudiu Dutu
Keywords
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