Utility Evaluation of Compartment Service Configuration Based on Kano Model
Journal Title: Urban Mass Transit - Year 2024, Vol 27, Issue 4
Abstract
Objective Aiming at enhancing the comprehensive experience for passengers during travel, it is necessary to investigate and analyze compartment service demands, optimize compartment service facility configurations. Method By studying the passenger service demands for compartment service configuration, a typical passenger service demand space is constructed. Utilizing Kano model as the core, a demand evaluation model is established, and combined with satisfaction calculation methods, perceptual cognitions are quantified to analyze passenger demand for utility levels of compartment service configuration. Result & Conclusion Based on the Kano model and combined with Better-Worse coefficient analysis, a list of compartment service configuration demands is summarized, including 6 charm attributes, 4 expectation attributes, 2 indifference attributes, and 7 essential attributes. This method clearly demonstrates the importance of various demands, proposing design strategies such as installing charging facilities in compartments for long-distance trains, deploying foldable seats in compartments for high-traffic routes, and equipping luggage racks in compartments for airport routes.
Authors and Affiliations
Xinde MAO, Ziyue YAN, Yingjie LIU
Keywords
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- EP ID EP734196
- DOI 10.16037/j.1007-869x.2024.04.050
- Views 28
- Downloads 0
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