UTILIZATION OF QUALITY TOOLS: DOES SECTOR AND SIZE MATTER?
Journal Title: International Journal for Quality Research - Year 2015, Vol 9, Issue 4
Abstract
This research focuses on the influence of company sector and size on the level of utilization of Basic and Advanced Quality Tools. The paper starts with a literature review and then presents the methodology used for the survey. Based on the responses from 202 managers of Portuguese ISO 9001:2008 Quality Management System certified organizations, statistical tests were performed. Results show, with 95% confidence level, that industry and services have a similar proportion of use of Basic and Advanced Quality Tools. Concerning size, bigger companies show a higher trend to use Advanced Quality Tools than smaller ones. For Basic Quality Tools, there was no statistical significant difference at a 95% confidence level for different company sizes. The three basic Quality tools with higher utilization were Check sheets, Flow charts and Histograms (for Services) or Control Charts/ (for Industry), however 22% of the surveyed organizations reported not using Basic Quality Tools, which highlights a major improvement opportunity for these companies. Additional studies addressing motivations, benefits and barriers for Quality Tools application should be undertaken for further validation and understanding of these results.
Authors and Affiliations
Luis Fonseca, Vanda Lima, Manuela Silva
Keywords
Related Articles
- EP ID EP218015
- DOI -
- Views 95
- Downloads 0
OCCUPATIONAL HEALTH AND SAFETY USING DATA MINING
Large amounts of the data gathered in organizations through business operations won’t have utility value unless they are used in a proper way. With growing amount of data, the issue of their storage, processing and analy...
CORPORATE CULTURE IN SLOVAK ENTERPRISES AS A FACTOR OF HRM QUALITY - CASE STUDY
Corporate culture as a unique set of opinions, value systems and standards of behaviour is specific for each organisation. It can be observed in behaviour, mutual interaction, self-actualisation. It is necessary to famil...
QUALITY LEADERS - LEARNING FROM THE DEMING PRIZE WINNERS IN INDIA
Different governments and professional agencies have set up a number of awards to recognize and reward quality initiatives. Deming Prize is one such award and ever since it was open for companies from outside Japan, maxi...
QUALITY IMPROVEMENT INITIATIVES FOR SUPPORT FUNCTIONS IN AN INDUSTRY: TWO CASES
The concept of quality improvement in industry has originated from the involvement of inspector which has become the most important part of manufacturing process or development activity. Over years, this initiative is mi...
ANALYSIS OF THE INFLUENCE OF THE SELECTED ASPECTS OF ORGANISATION OF A MASS EVENT UPON THE SECURITY OF PARTICIPANTS IN IT
The principal motivation for undertaking a research process was the fact that, in the literature of the subject, there is still less than sufficient number of studies relevant to the subject of the influence exerted by t...