Validity Examination of EFQM’s Results by Dea Models
Journal Title: Journal of Applied Quantitative Methods - Year 2008, Vol 3, Issue 3
Abstract
The European Foundation Quality Management is one of the models dealing with the assessment of an organization’s function using a self-assessment for measuring the concepts, some of which are more and more qualitative. Consequently, the complete understanding and the correct use of this model in an organization depend on the comprehensive recognition of that model and of the different strategies of self - assessment. The process of self – assessment on the basis of this model in an organization needs using experienced auditors. This leads to reducing the wrong privilege, obeying the criteria and subcriteria. In this paper, firstly there are studied some of the weaknesses of the EFQM model, then, by using the structure of input-output governing of the model and also using the Data Envelopment Analysis, a method is offered to recognize the lack of proportion between Enablers and the results of organization, which may occur due to problems and obstacles hidden in the heart of organization.
Authors and Affiliations
Madjid Zerafat Angiz LANGROUDI, Gholamreza JANDAGHI
Keywords
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