Why staff experience should be part of healthcare design
Journal Title: The Journal of Health Design - Year 2018, Vol 3, Issue 4
Abstract
Listening to staff experience should be central to healthcare design so that the right changes are made to improve staff’s working lives. Although it is now widely accepted that patient experience is a crucial quality outcome in health care, with many improvement efforts focused on it, better staff experience should be as important. The evidence is clear that staff experience and patient experience are related; indeed, paying attention to improving staff experience will mean better patient care.
Authors and Affiliations
Joanna Goodrich
Keywords
Related Articles
- EP ID EP543768
- DOI 10.21853/JHD.2018.66
- Views 112
- Downloads 0
Power Up: Patient and public involvement in developing a shared decision-making app for mental health
Young people as active partners in the design of interventions is increasingly considered an integral part of research. In this project, young people were co-designers in a digital intervention for shared decision-making...
Patient shadowing as an ethnographic study of staff and patient experience to influence daycase surgery outcomes
Patient shadowing can be a valid tool in service evaluation and audit. Performed in large numbers it generates qualitative big data that can be used to increase understanding of patient pathways and experience. Increasin...
Are we missing an opportunity to improve smoking cessation rates for pregnant women?
Anti-smoking public health campaigns targeting pregnant women emphasise the dangers to mother and child, yet the incidence of smoking during pregnancy remains high. Pregnancy is identified as a strong teachable moment wh...
Why experience-based co-design improves the patient experience
Co-design is a collaborative approach between patients and staff, which ensures that services are designed, or redesigned, to meet the needs of service users and patients. Since patients uniquely see the service from sta...
‘Slow co-production’ for deeper patient involvement in health care
“Slow co-production”, achieved by involving patients in in-depth research, can help deepen patient involvement in health care. Using our participatory qualitative research project, This Sickle Cell Life, as a case study,...