Why staff experience should be part of healthcare design
Journal Title: The Journal of Health Design - Year 2018, Vol 3, Issue 4
Abstract
Listening to staff experience should be central to healthcare design so that the right changes are made to improve staff’s working lives. Although it is now widely accepted that patient experience is a crucial quality outcome in health care, with many improvement efforts focused on it, better staff experience should be as important. The evidence is clear that staff experience and patient experience are related; indeed, paying attention to improving staff experience will mean better patient care.
Authors and Affiliations
Joanna Goodrich
Keywords
Related Articles
- EP ID EP543768
- DOI 10.21853/JHD.2018.66
- Views 121
- Downloads 0
Primary care–is ‘jugaad’ innovation a strategy to guide future direction?
Health care, particularly primary care, is being delivered in an increasingly complex environment. The expectations of consumers, funders and policymakers are growing; the demographics and complexity of clinical care are...
Performance Analysis System For Endotracheal Tube Introducers: Standardising For Success
Equipment design and selection can contribute to the success or failure of difficult airway management. The design of medical devices/testing systems completed by multidisciplinary design teams that include healthcare pr...
Photo-ageing for smoking cessation in pregnancy: A pilot study
* Pregnancy is a key life event where provision of smoking cessation interventions may have increased success. * The AprilAge Age Progression Software is a novel technological intervention proven to reduce nicotine depen...
How to trigger sun smart behaviours
Skin cancer is the most common cancer diagnosed in Australia, and it is preventable. Previously, the public had limited awareness for the risks associated with ultraviolet radiation. Today Australian public health campai...
Deploy tools that are essential to the office and alchemy of healing
A simple change to the primary care consultation room can have a significant impact on the patient experience. Simply by having patients sit in the “big chair” typically reserved for the general practitioner puts the pat...