Complainants’ Justice Perceptions and Post Complaint Behaviours: An Empirical Study on E-Nwom, Exit Intentions and Venting Negative Feelings
Journal title: Quarterly Journal of Business Studies
Authors: Metehan Tolon, Tülay Yeniçeri, Asude Yasemin Zengin
Subject(s): Economics, Finance and Financial Services, Human Resource Management, Marketing, Accounting, Management