A MODEL FOR THE RESOLUTION OF ZIMBABWE’S ECONOMIC CRISIS: A KNOWLEDGE MANAGEMENT SOLUTION
Journal Title: European Journal of Business and Social Sciences - Year 2016, Vol 4, Issue 10
Abstract
The critical role of KM in government includes leveraging of knowledge for attaining objectives of productivity and competitiveness of a national economy through social capital competitiveness, leveraging knowledge for improving internal processes, formulation of sound government policies and programmes and efficient public service delivery for increased productivity, and broad collection of organisational practices related to generating, capturing, disseminating know-how and promoting knowledge sharing within the government and with the outside world. Common challenges and concerns that affect public sectors worldwide are identified as driving efficiencies across all public services, improving accountability, making informed decisions, enhancing partnerships with stakeholders, capturing the knowledge of an ageing workforce, and improving overall performance. This paper sought to explore the existence, or otherwise, of knowledge management (KM) enablers in the Zimbabwe government that include organisational culture, organisational structure, and strategic leadership. The study used face-to-face interviews and document analysis as data collection tools. Results revealed that the country’s leadership was paralysing KM practices with an organisational culture that did not recognise and reward employee effort in promoting KM behaviour. The organisational structure of the government did not facilitate KM practices, while top leadership played no role of formulating and driving KM policies and practices in government operations.
Authors and Affiliations
Mr Ushe Makambe| Department of Business Management, Botho University, Box 501564, Gaborone, Botswana E-mail: makambe2006@gmail.com
Keywords
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