A Study on Service Quality That Determines Students’ Satisfaction: A Case Study of Liverpool John Moors University
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 7
Abstract
The primary purpose of this research is to determine students’ satisfaction of Liverpool John Moores University (LJMU) based on service quality dimensions. This study also aims to discover relationships among different dimensions of quality service along with how students perceive quality service according to his/her different demographic profiles. This research is completely based on quantitative method (questionnaire survey) to collect data from respondents using core SERVQUAL method. Results chapter manifest required statistical testing such as, frequency, means, hypothesis testing (T-Test, ANOVA), regression, and factor analysis to critically examine and discuss the situation. This study also discuss how cultural, social, and geographic factors having influence over the satisfaction level and perception of quality in education. Finally, a model has been developed in relation to the findings that can be applied to the studied institution as well as other academic institutions.
Authors and Affiliations
Ahmed Raihan Sadat
Keywords
Related Articles
- EP ID EP412199
- DOI 10.9790/487X-2007060111.
- Views 47
- Downloads 0
Transport And Tariff Effects On exporting Cixifeilong Electrical Appliance Case Study
cixifeilong Electrical Appliance Case Study Is A Competitiveness Advantage In Other Emerging Markets Compared To China That Involves A Cost-Saving Approach To Help In Making Adequate Investment Decision. In This Paper We...
Innovative Performance Through Entrapreneurial Marketing - A Case Study of SME Manufacturing In Guntur And Krishna Districts, Andhra Pradesh.
Merging two formerly distinct disciplines, the term entrepreneurial marketing is used to describe the marketing processes of firms pursing opportunities in uncertain market circumstances, often under constrained resource...
Effect Of Professionalism And Safety Culture To Performance Of Organization Through Personnel Performance
Organizational performance can be seen from organizational goals in accordance with the vision and mission set while the performance of personnel is a determining factor of organizational performance. To be able to reali...
Ethics of Islamic Business and the Welfare of SecondhandClothes Vendors at Karang Sukun Market in Mataram
This study is aimed to understand Ethics of Islamic Business and the welfare secondhand-clothes vendors at Karang Sukun Market in Mataram. This study used qualitative method, the result of this study shows that the merch...
Audit Committee Independence, Size and Financial Reporting Quality of Listed Deposit Money Banks In Nigeria
This study examines the effect of audit committee independence and size on financial reporting quality of listed deposit money banks (DMB) in Nigeria. Cross sectional data was obtained from the Nigerian Stock Exchange fa...