A Study on the Transformation in Public Administration through Evolution of E-Governance
Journal Title: International Journal of Business and Management Invention - Year 2018, Vol 7, Issue 6
Abstract
E-Governance or electronic governance may be defined as delivery of government services and information to the public using electronic means. Such means of delivering information is often referred to as information and communication technology. Use of ICT in government facilitates an efficient, speedy and transparent process for disseminating information to the public and other agencies, and for performing government administration activities. A large number of development initiatives, endorsed and supported by the international development community, focus on enhancing the efficiency, accessibility and democratic accountability of public administration and collective decision-making. Experience has taught that e-Governance is not only about introducing or using technological tools. It is fundamentally about a change in mind set and work culture in order to integrate government processes and functions to serve the citizens better. This suggests that improving systems of governance is more of a social activity not a technological activity. With this view in mind, this paper makes an effort to revisit the journey of egovernance in last decade, focusing especially on how the motivation of governments have changed globally over the years in improving the reach, access, quality and sustainability of government services and interaction with its citizen.
Authors and Affiliations
Uttiya Kar, Dr. MrinalKanti Das
Keywords
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