A SUCCESSFUL ENGAGEMENT OPERATIONAL EXCELLENCE MODEL
Journal Title: GJRA-Global Journal For Research Analysis - Year 2018, Vol 7, Issue 1
Abstract
Engagement is the act or state of being involved with something. This involvement professionally is ones emotional commitment to keep the interest of the organization and all its stakeholders above all else. The Engagement Operational Excellence Model (EOEM) developed, focuses on the Employees and the Customer, and not only on the Topline/Bottom-line. This model is based on and is all about collaboration between “The Customers” and “The Employees” who are the “Pillars of Engagement”, the “Leadership” in the organization and the “Execution Engine” to achieve “Ongoing Excellence”. This paper is based on our years of experience in various industries and has been conceptualized over those years of experience on the job. The success or failure of this model is based on the collaborative effort of every stakeholder associated with the organization. If this way of working is implemented by all the stakeholders at every level in the organization with emotional commitment, the Engagement Operational Excellence Model ensures that your organization has a bunch of delighted customers, motivated employees and happy shareholders.
Authors and Affiliations
Dr. Samir Pradhan, Dr. Satya Sidhartha Panda
Keywords
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Department of Commerce, Maharaja Krishnakumarsinhji Bhavnagar University, Bhavnagar, Gujarat, India.
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