Agricultural bank performance, perceived quality, from the perspective of bank customers kermanshah province
Journal Title: Scientific Journal of Pure and Applied Sciences - Year 2014, Vol 3, Issue 6
Abstract
In today's world, enjoying favorable rates, and optimize existing resources, in order to achieve economic goals, a measure that reflects the degree of development of the communities. The present study was to investigate the causes of the financial decentralization farmers in Kermanshah Province; the Agricultural Bank has been done. Since the purpose of researching, identifying causes, the financing bank, the important role is to investigate the factors known, the Bank of experts and scholars, including quality of service, and customer satisfaction is discussed., in this regard, using the SERVQUAL model, which has five dimensions: tangibility, reliability, responsiveness, reliability and empathy that show quality of services provided, and the comparison between the quality of performance expected by bank customers to their satisfaction achieved, using descriptive and inferential statistics (nonparametric Wilcoxon test) to test the hypotheses, a sample of 375 persons from customers (with a deposit of three hundred million rials), Agricultural Bank of Kermanshah discussed, and hypotheses of the study, the significance level been confirmed, indicating that the quality of performance and expected service Agricultural Bank customers Kermanshah, there is no significant difference.
Authors and Affiliations
H. Rangriz*| Department of Management, Kermanshah Science and Research branch, Islamic Azad University, Kermanshah, Iran., R. Rezaii| Department of Management, Kermanshah Science and Research branch, Islamic Azad University, Kermanshah, Iran.
Keywords
Related Articles
- EP ID EP366
- DOI 10.14196/sjpas.v3i6.1500
- Views 487
- Downloads 23
Strategic management of medical tourism in Iran based on SWOT model
Medicine and related services worldwide, branches of tourism as medical tourism, have created. Every year, thousands of tourists have access to modern medical services, and of course reasonably priced way to Iran, the...
Sub quantum space and interactions properties from photon structure to fermions and bosons
This article is based on a concept; "During the conversion of energy into mass, the interaction properties between the Sub Quantum Energies (SQEs) are transferred from photon to fermions and bosons". We have accepted t...
Reliability assessment to determine the optimal forced outage rate of components
Determining the optimal forced outage rate (FOR) ofcomponents can lead to reducing the operational and maintenance costs inelectric power systems. FOR is closely associated with two factors: number ofoutages and durati...
Study and research on the possibility of benefitting from nanotechnology in architecture design of buildings of tehran c
Nano is extracted from the Greek word of “Nanos”meaning midget. Nanotechnology defines the behavior of materials in nanometerscales (m10-9), and in this scale, the materials behave completelydifferent from the behavior...
Importance of information and communication technology tools among livestock farmers: A review
Agricultural extension services in most of the developing countries including India are usually designed around crop husbandry, while public sector initiatives towards animal husbandry are often dominated by animal bre...