Agricultural bank performance, perceived quality, from the perspective of bank customers kermanshah province
Journal Title: Scientific Journal of Pure and Applied Sciences - Year 2014, Vol 3, Issue 6
Abstract
In today's world, enjoying favorable rates, and optimize existing resources, in order to achieve economic goals, a measure that reflects the degree of development of the communities. The present study was to investigate the causes of the financial decentralization farmers in Kermanshah Province; the Agricultural Bank has been done. Since the purpose of researching, identifying causes, the financing bank, the important role is to investigate the factors known, the Bank of experts and scholars, including quality of service, and customer satisfaction is discussed., in this regard, using the SERVQUAL model, which has five dimensions: tangibility, reliability, responsiveness, reliability and empathy that show quality of services provided, and the comparison between the quality of performance expected by bank customers to their satisfaction achieved, using descriptive and inferential statistics (nonparametric Wilcoxon test) to test the hypotheses, a sample of 375 persons from customers (with a deposit of three hundred million rials), Agricultural Bank of Kermanshah discussed, and hypotheses of the study, the significance level been confirmed, indicating that the quality of performance and expected service Agricultural Bank customers Kermanshah, there is no significant difference.
Authors and Affiliations
H. Rangriz*| Department of Management, Kermanshah Science and Research branch, Islamic Azad University, Kermanshah, Iran., R. Rezaii| Department of Management, Kermanshah Science and Research branch, Islamic Azad University, Kermanshah, Iran.
Keywords
Related Articles
- EP ID EP366
- DOI 10.14196/sjpas.v3i6.1500
- Views 480
- Downloads 23
The role of pilgrimage to Mecca (Hajj) in gaining moral virtues and avoiding moral vices
The goal of research is to study about the traninig role of Haj in the present society. This paper considers the role of Haj in creating and strengthening social mutual understanding as well as gaining moral virtues an...
Correlation between nursing managers ’delegation and nurses’ organizational commitment from the viewpoint of nurses work
The aim of this study is to determine the correlation between nurse managers’ delegation and nurses’ organizational commitment in the view of nurses. Nowadays improvement of the performance, efficiency, and effectiveness...
Effect of internet marketing, increase customer hotels in Kermanshah city
Today, Internet marketing and advertising is an important channel. The tourism and hospitality industry associated with it, has a good position to exploit the potential of the Internet. The study also aimed to consider t...
Priorities of industrial development of West Azerbaijan techniques using fuzzy topsis
Today, one of the main indicators for measuring national development, development of different sectors of the economic aspects of national, regional and international levels. So the decision was made to conduct this re...
Tawanda’s allocation method for the 0-1 knapsack problem
In this paper, a new allocation method to solve the knapsack problems is developed and demonstrated. The method makes use of all possible item combinations to produce the optimal solution. The allocation method is div...