Agricultural bank performance, perceived quality, from the perspective of bank customers kermanshah province

Journal Title: Scientific Journal of Pure and Applied Sciences - Year 2014, Vol 3, Issue 6

Abstract

In today's world, enjoying favorable rates, and optimize existing resources, in order to achieve economic goals, a measure that reflects the degree of development of the communities. The present study was to investigate the causes of the financial decentralization farmers in Kermanshah Province; the Agricultural Bank has been done. Since the purpose of researching, identifying causes, the financing bank, the important role is to investigate the factors known, the Bank of experts and scholars, including quality of service, and customer satisfaction is discussed., in this regard, using the SERVQUAL model, which has five dimensions: tangibility, reliability, responsiveness, reliability and empathy that show quality of services provided, and the comparison between the quality of performance expected by bank customers to their satisfaction achieved, using descriptive and inferential statistics (nonparametric Wilcoxon test) to test the hypotheses, a sample of 375 persons from customers (with a deposit of three hundred million rials), Agricultural Bank of Kermanshah discussed, and hypotheses of the study, the significance level been confirmed, indicating that the quality of performance and expected service Agricultural Bank customers Kermanshah, there is no significant difference.

Authors and Affiliations

H. Rangriz*| Department of Management, Kermanshah Science and Research branch, Islamic Azad University, Kermanshah, Iran., R. Rezaii| Department of Management, Kermanshah Science and Research branch, Islamic Azad University, Kermanshah, Iran.

Keywords

Related Articles

Check apostasy, from the perspective of jurisprudence and legal

Apostasy, one of the issues in dispute in Islamic law is effective. The word means back and see is used, and the term of its disbelief after Islam apostasy twofold innate nation is divided, that each of them has its ow...

Dovecots: tourist attraction of Isfahan villages

Today, tourism is considered as one of the major economicactivities in many courtiers. Given the financial resources devoted to and the workforce involved in tourism, it has appeared as a global thriving industry.One o...

Expansion of citizenship rights based on religious teachings jurisprudence and law

Social life, social relationships between people in society demands that must be surrendered under regularity. However, if there is no discipline in society, coercion and extortion and deception, will govern relations...

Reviewing the growth and decadence of communities according to Quran and sociology

What as the main objective was followed in this article was the reasons of growth and Decadence of communities, looking to the issue was based on this issue that, Islam which is Comprehensive and complete religion ha...

Electrocatalytic behavior of modified carbon paste electrode with Ni(ii)-zeolite for oxidation of methanol in a basic so

In this research, the electrochemical behavior of Ni-zeolite modified carbon paste electrode in the form of Ni/NiZSM-5/CPE and unmodified carbon paste electrode were studied using cyclic voltammetry and chronoamperomet...

Download PDF file
  • EP ID EP366
  • DOI 10.14196/sjpas.v3i6.1500
  • Views 440
  • Downloads 23

How To Cite

H. Rangriz*, R. Rezaii (2014). Agricultural bank performance, perceived quality, from the perspective of bank customers kermanshah province. Scientific Journal of Pure and Applied Sciences, 3(6), 422-432. https://europub.co.uk/articles/-A-366