An Empirical Study of Mediating Role of Skill Development on OperatorSatisfaction: With Special Reference to SMEs Manufacturing Sector
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 3
Abstract
Skilling plays an important role in pushing economic growth rate to a higher trajectory and Skill development can be perceived as an instrument that improves labor efficiency, enhances labor contribution to the overall production of Manufacturing sector. With the changing economic environment, demand for better quality products and services has given rise to huge demand for skilled operator in Small and Medium scale enterprises. In order to retain the skilled workforce, operator satisfaction survey can play a major role on the way of attaining Skill Development at SME sector in Indian context. The study based on empirical work, examines the key influencing factors in relate to Skill Development on the operators’ satisfaction level at SMEs of Manufacturing sector. Training and Development, Job Skill and Motivation were used as Skill Development antecedents to know the intensity on the operator satisfaction level.The results reveal the perception and views of operators towards each factor and the existence of the significance difference between the factors. The paper provides in depth insights about demographic profiles of the operators working in Precision Component Manufacturing enterprises.The findings of the research can benefit the enterprisesand policy makers by interweaving skill development in their policy and procedures to achieve operator satisfaction and to attain performance excellence in the global market.
Authors and Affiliations
Sahana Maiya
Keywords
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- EP ID EP409929
- DOI 10.9790/487X-2003041319.
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