An Empirical Study of Mediating Role of Skill Development on OperatorSatisfaction: With Special Reference to SMEs Manufacturing Sector
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 3
Abstract
Skilling plays an important role in pushing economic growth rate to a higher trajectory and Skill development can be perceived as an instrument that improves labor efficiency, enhances labor contribution to the overall production of Manufacturing sector. With the changing economic environment, demand for better quality products and services has given rise to huge demand for skilled operator in Small and Medium scale enterprises. In order to retain the skilled workforce, operator satisfaction survey can play a major role on the way of attaining Skill Development at SME sector in Indian context. The study based on empirical work, examines the key influencing factors in relate to Skill Development on the operators’ satisfaction level at SMEs of Manufacturing sector. Training and Development, Job Skill and Motivation were used as Skill Development antecedents to know the intensity on the operator satisfaction level.The results reveal the perception and views of operators towards each factor and the existence of the significance difference between the factors. The paper provides in depth insights about demographic profiles of the operators working in Precision Component Manufacturing enterprises.The findings of the research can benefit the enterprisesand policy makers by interweaving skill development in their policy and procedures to achieve operator satisfaction and to attain performance excellence in the global market.
Authors and Affiliations
Sahana Maiya
An Exploration in Business Model View of Ict Infrastructure and Service Company: Indonesia Company Case Study
The development of information and communication technologies (ICT) worldwide shows a great promise. In Indonesia, many companies are becoming aware of the use of ICT to help and grow existing businesses. Nowadays, the c...
“Camels Framework as a Tool to Measure Performance of Public Sector And Private Sector Banks”
Although a complete turnaround in banking sector performance is not expected till the completion of reforms, signs of improvement are visible in some indicators under the CAMEL framework. Under this bank is required to e...
The Effects of Customer Relationship Management on Customer Services and Customer Loyalty: An Empirical Study of Shopping Malls in Turkey
In recent years, marketing to consumers has become increasingly challenging as the number of available products and services across businesses has grown up significantly, while at the same time marketing strategies and c...
Critical Success Factors in Business Process Outsourcing of Logistics Companies in Kenya.
This study was carried out to determine the critical success factors of business process outsourcing in the nascent Logistics Kenya context. A census of all the logistics companies operating in Nairobi was carried out. D...
Impact of Corporate Social Responsibility OnHigher Education in India
Education has a pivotal role in nation building.In a country like India where there is abundance of labourers but there is an absence of skilled and trained workforce primarily due to poverty and lack of education.This i...