Critical Success Factors in Business Process Outsourcing of Logistics Companies in Kenya.
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 4
Abstract
This study was carried out to determine the critical success factors of business process outsourcing in the nascent Logistics Kenya context. A census of all the logistics companies operating in Nairobi was carried out. Data was collected through a questionnaire and factor analysis was conducted to establish the main factors. It was established that there are five critical success factors: investment of international companies in the local economy; internet connectivity; top management support; creation/expansion of a potential niche and necessary expertise. This exploration study will go a long way to help practitioners focus investment in these identified priority areas.
Authors and Affiliations
Wainaina Githii, Muthoni Gichuru
Keywords
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- EP ID EP410270
- DOI 10.9790/487X-2004075357.
- Views 42
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