AN INTERPRETATIVE SYSTEMS APPROACH TO DEVELOP A FUNCTIONAL FRAMEWORK FOR KNOWLEDGE MANAGEMENT
Journal Title: European Journal of Business and Social Sciences - Year 2012, Vol 1, Issue 9
Abstract
The concept of Knowledge Management (KM), as an emerging research field, has become a critical issue in helping enterprises to gain the position of a competitive advantage, due to its role for providing the support to the business operational processes, as well as to manage activities performed on both tactical and strategic levels. However, the concept itself brings confusion from its definition and functions through to applications; therefore, the necessity to present an overview of it. The objective of this paper is to put forward an effort based on the Systems Approach and the operative technique of Domain Analysis, to develop a functional framework for KM that incorporates in a holistic manner previous developments. A methodology proposal as an intervention strategy is presented, which is crucial to identify opportunities and define KM improvement initiatives within a business. A case study is described in which the framework helps to identify KM functions, through the intervention strategy, and to provide further recommendations for the organization. The results of the analysis offer foundations of KM in practice, and a base to assess performance in enterprises.
Authors and Affiliations
Nelly Rigaud-Téllez| Faculty of Superior Studies- Aragon, UNAM, CIMA-201, Hacienda Rancho Seco s/n, Col. Impulsora Avicola, State of Mexico, 57130, Mexico eMail: nerigaud@unam.mx, David Joaquín Delgado Hernández| School of Engineering, Autonomous University of the State of México, Cerro de Coatepec, Ciudad Universitaria, Toluca, C.P. 50130, México eMail: david.delgado@fi.uaemex.mx
Keywords
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