APPLICATION OF LEAN SIX SIGMA APPROACH IN INDIAN HOSPITALS TO IMPROVE PATIENT CARE
Journal Title: World Journal of Pharmaceutical and Medical Research - Year 2018, Vol 4, Issue 1
Abstract
A rapidly growing population, booming economy, increasing urbanization which has expanded the middle class, increasing diseases needs continuous improvement in healthcare services. Increased competition and corporatization in healthcare sector are forcing healthcare organizations to look for alternative ways for improving their processes. Lean six sigma is a problem solving methodology which provides the tools and techniques that improves any existing process by constantly reviewing and re- tuning the process, advance patient care and reducing non- value added work (waste), by streamlining operations and improving both patient and staff satisfaction. To operationalize this problem solving strategy the lean sigma study use DMAC approach. (define, measure, analyze, improve, and control) approach. The well designed process maps DPM (detailed Process Map), SIPOC, HLPM play vital role in standardization of hospital service. An effective performance measurement will help to guide an organization to evaluate key process and effect positive change to improve care. Continuous improvement plan in healthcare systems requires regular monitoring, measurement, assessment and analysis of process parameters, route cause analysis helps in developing process improving plan and control measures. The industrial working strategy and application lean six sigma methodology in healthcare Industry helps for better patient care.
Authors and Affiliations
Shivanand Hinchageri
Keywords
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