ASSESSMENT AND EVALUATION OF DRUG INFORMATION SERVICE PROVIDED BY PHARMACY PRACTICE DEPARTMENT BASED ON ENQUIRER’S PERSPECTIVE
Journal Title: International Research Journal of Pharmacy (IRJP) - Year 2012, Vol 3, Issue 10
Abstract
Drug information service refers to activities carried out by pharmacists in providing any drug related information to healthcare professionals to provide better patient care. Providing drug information is a clinical pharmacy service and delivered as part of the multidisciplinary approach to patient care. Accurate information about safety of drugs is very essential for health care professionals in identifying, preventing and managing Adverse Drug Reactions (ADRs), thereby ensuring safe use of medications. The aim of the study was to assess and evaluate the drug information service from enquirer’s perspective. The data was collected from drug information centre through drug information request forms and feedback questionnaires form. A nine months hospital based prospective study was carried out at Basaveshwar Teaching and General Hospital (BTGH), Gulbarga. A total number of 122 queries were received during the study period. Most of the queries were received from general medicine department 82(67.21%) and least were from general surgery 2(1.64%). Most of the queries were for update of knowledge 69 (56.56%) and time frame for reply was within a day 83 (68.03%), answers were given in printed format 77(63.11%). The majority of queries were regarding dose and administration of drug 49 (36.03%) and most preferred resource was Micromedex 75 (52.45%). The quality of the services provided by the centre was appreciated by majority of its users. However there is a need to bring greater awareness about the service in the hospital and to encourage the healthcare professionals to utilize the services for better patient care.
Authors and Affiliations
V M Jeevangi , Neelkantreddy Patil, Anand Geni, SS Hinchageri , G Manjunath, H Shantveer
Keywords
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