ASSESSMENT OF LIBRARY SERVICE QUALITY FROM RESEARCHERS’ PERSPECTIVE
Journal Title: International Journal of Marketing and Technology - Year 2012, Vol 2, Issue 1
Abstract
The present study aims at examining the Library service quality used in professional education libraries under G.G.S.I.P.University from users, perspectives. Recently electronic resources have taken a prominent place in a library. In order to find out present condition, difficulties and requirements of using e-resources the difficulties encountered by libraries are also investigated in this study. This study is based on primary data (printed Questionnaire), which was given to 11 institutes including university library and 10 institutes responded. We came up with some significant observations and recommendations. It noted that working with other libraries and sharing provision can also help users of both sides. One more observation is about qualification of librarian is important because most people do not have the same knowledge about books etc. that librarian have. Many institutes has the traditional functions such as acquisition, cataloguing and access to resources.
Authors and Affiliations
Ms. Sunil Kumari, Ms. Poonam Khurana and Ms. Madhu Arora
Keywords
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