Assessment of Medical Records Management in Support of Service Delivery at Moi Teaching and Referral Hospital, Eldoret Kenya
Journal Title: Scholars Journal of Arts, Humanities and Social Sciences - Year 2017, Vol 5, Issue 9
Abstract
Medical records support patients care, provide continuity in the event of a disaster and protect the interests of the organization and the rights of employees. The aim of the study was to assess medical records management at Moi Teaching and Referral Hospital (MTRH), in support of service delivery and suggest suitable guidelines in medical records management. Specifically, the study sought to identify types of medical records created at MTRH and medical services offered at MTRH and determine how medical records are organized and managed at MTRH. The study was informed by the records continuum model and FOX IT service delivery model. The study used a case study research design and adopted a qualitative approach with some aspects of quantitative research. Purposive and stratified sampling techniques were used to select a sample size of 302 respondents but the study arrived at a saturation point after interviewing 100 respondents. Interviews were used to collect data. Quantitative data was analyzed using descriptive statistics and later presented in text, table, charts and figures while qualitative data was grouped into themes and then analyzed. The key findings of the study were: medical records were surveyed in 2011, appraisal and disposal is necessary. The physical and information infrastructure available for records management and service delivery at MTRH include backup facilities to secure data, stable internet connections to avoid network fluctuations, portable devices and satellite telecommunications amongst others. The study recommends the use of policy guidelines in relation to the best practices of how medical records are managed; the use of electronic systems for opening, tracking and indexing of files; further training of records staff; and conducting regular records awareness workshops. Keywords: Medical records management, Paper & electronic medical records
Authors and Affiliations
Margaret Chebii Koech, Duncan Amoth, Damaris Odero
Keywords
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