Assessment of Service Quality of Public Bus Transport System (TNSTC) Tiruchirappalli
Journal Title: International Journal for Research in Applied Science and Engineering Technology (IJRASET) - Year 2017, Vol 5, Issue 5
Abstract
In this study an attempt has been made to evaluate customer satisfaction level upto some extent. Frequency and trips data of bus services in particular routes collected from the government sources. Primary data was collected from 120 respondents of different economic strata by adopting stratified random sampling technique. Crisps model approach was performed on the data obtained and analysis was done. The evaluation will help State transport agencies in identifying performance gaps and effecting improvements, ultimately resulting in better services to the users.
Authors and Affiliations
G. Nagasubramaniyan, B. Jagadeesh
Keywords
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