Citizen Satisfaction and Influential Factors of E-Government Services During the COVID-19 Crisis: A Turkish Case Study
Journal Title: Journal of Corporate Governance, Insurance, and Risk Management - Year 2023, Vol 10, Issue 1
Abstract
This study aimed to evaluate citizen satisfaction with e-Government (eGov) services in Turkey amid the COVID-19 pandemic and identify the key factors influencing satisfaction levels. Data were collected from a random sample of 396 citizens residing in Usak, Turkey, who utilized eGov services throughout the crisis. Factor analysis and multiple linear regression methods were employed to examine the gathered data. The results revealed that the performance of eGov services and citizens' trust in the government were significant predictors of satisfaction with eGov services in the context of a pandemic. These findings offer valuable insights into enhancing eGov implementation in Turkey and suggest potentially beneficial strategies for nations with similar eGov infrastructures and socio-economic development. The broader implications of these findings for both practical applications and future research are subsequently explored in this study.
Authors and Affiliations
Fulya Akyıldız, İlker Can
Keywords
Related Articles
- EP ID EP732696
- DOI https://doi.org/10.56578/jcgirm100102
- Views 60
- Downloads 0
Adoption of Green Marketing Strategies and Challenges in Sustainable Business Practices: Insights from Indian Companies
The increasing global awareness of environmental issues has driven consumers toward eco-friendly products, making green marketing an essential aspect of contemporary business strategy. Originating in the 1980s, the conce...
Impact of Governance Mechanisms on Agency Costs in CAC 40 Listed Firms: An Empirical Analysis (2005-2023)
This empirical investigation examines the influence of corporate governance mechanisms on agency costs among firms listed on the CAC 40 index from 2005 to 2023. Agency costs were evaluated using three proxies: asset turn...
Evaluating the Influence of CEFTA Membership on Financial Integration: An Empirical Panel Data Analysis
This investigation elucidates the correlation between membership in a Free Trade Agreement (FTA) and the degree of financial integration among Central European Free Trade Agreement (CEFTA) countries. A particular emphasi...
Comparative Evaluation of Statistical Models and Machine Learning Approaches in Modelling the Energy Dependency of the BIST Industrial Index: Balancing Predictive Performance and Interpretability
Energy dependency plays a pivotal role in shaping the performance of stock markets, particularly in energy-sensitive indices such as the BIST Industrial Index in Turkey. This study presents a comparative evaluation of tr...
Formation and Development of Education in Nakhchivan (End of the XIX Century Before the Early XX Century)
The article discusses the development of school and pedagogical thought in Nakhchivan before and during autonomy. It has been established that, in Nakhchivan, which is an integral part of Azerbaijan, they always pay spec...