CORPORATE ORGANISATIONAL MATURITY ASSESSMENT METHOD ON THE BASIS OF ISO 9004:20099 (PN-EN ISO 9004:2010)
Journal Title: Zeszyty Naukowe Wyższej Szkoły Humanitas Zarządzanie - Year 2016, Vol 17, Issue 2
Abstract
When looking for ways to achieve the organisational maturity, one should attach a lot of importance to the organisational efficiency and extensive improvement processes which affect all or-ganisational areas and subsystems and which require flexibility. An effective enterprise understands, responds to and affects its surroundings, is able to adequately acquire the resources, to manage them ap-propriately, to achieve the set goals and to meet the needs of its employees and customers, is productive and effective in its actions, is able to adapt to changes, is loyal to its employees and customers, can boast within its structures satisfied and creative staff creating innovative ideas that are valuable for the cus-tomers. On the road to the organisational maturity one should take into account many organisational, technical, economic and human factors. This paper is a brief presentation of the author’s thoughts in this context. The aim of this paper is to present a corporate organisational maturity assessment method based on the guidelines included in ISO 9004: 2009 (PN-EN ISO 9004: 2010)1, enabling one to assess the process maturity level of the organisation. This paper synthetically explains the concept of process maturity, discusses its determinants, draws attention to its connection with the quality management system and then presents the results of research on the developed model. The aim of this paper is to determine the maturity of the management system and to identify elements that require more attention and greater commitment on part of the management staff. In the conclusions the author shows future development directions which should be the focus of the studied organisation.
Authors and Affiliations
Justyna Suska
Keywords
Related Articles
- EP ID EP79133
- DOI 10.5604/18998658.1210004
- Views 56
- Downloads 0
SELECTED ISSUES OF MANAGING A UNIT OF TERRITORIAL SELF-GOVERNMENT
Contemporarily, in defining territorial self-government, a particular emphasis is put on the role which is fulfilled by it in meeting the needs of a local community. In this scope, territorial self-government can, indepe...
Инвестиции в высшее образование и миграция молодежи
Затраты на получение высшего образования можно рассматривать как инвестиции в человеческий капитал. В статье на основе модели межвременного выбора рассматриваются условия, при которых получение высшего образования молоде...
Wartości organizacyjne w stosunkach pracy. Między deklaracją a praktyką
Artykuł koncentruje się na roli wartości organizacyjnych we współczesnym biznesie. Czy stanowią one tylko element mody stworzonej przez działy PR, czy też są szczególnymi wytycznymi wskazującymi organizacji kierunki etyc...
Controlling in employees’ opinionsin small and medium enterprises
Every active organisation tries to achieve its goals smoothly and effectively. To be able to asses if the objectives pursued have been achieved, organisations shall carry out a regular control. Controlling is not only th...
ROLA POLITYKI INFORMACYJNEJ W ZARZĄDZANIU JEDNOSTKĄ SAMORZĄDU TERYTORIALNEGO
Samorząd terytorialny z racji charakteru wykonywanych zadań publicznych i roli, jaką spełnia, jest istotnym depozytariuszem informacji. Oczekuje się od niego, że będzie kreował politykę informacyjna opartą na jawności i...