CUSTOMER SATISFACTION AS A SIGNIFICANT MEASURE OF SUCCESSFUL ERP IMPLEMENTATION
Journal Title: Journal of Information Technology and Application (JITA) - Year 2014, Vol 4, Issue 1
Abstract
The measuring of implemented ERP system’s effi ciency is in any case multidimensional. Various researchers dedicated a lot of attention trying to fi nd the best way to measure the success or the effectiveness of ERP solution. „Customer satisfaction“ as a measure represents the crucial point in creating the model for Measuring the success of implemented ERP systems and therefore it is the subject of this work. In this work we shall see what effect the other measurements will have on the „customer satisfaction“, respecting the co rrelation between particular crucial categories in creating the model of implemented ERP system’s success.
Authors and Affiliations
Bojan Ivetić, Tonćo Marušić, Dragica Radosav
Keywords
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- EP ID EP244489
- DOI 10.7251/JIT1401031I
- Views 151
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CUSTOMER SATISFACTION AS A SIGNIFICANT MEASURE OF SUCCESSFUL ERP IMPLEMENTATION
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