CUSTOMER SATISFACTION AS A SIGNIFICANT MEASURE OF SUCCESSFUL ERP IMPLEMENTATION
Journal Title: Journal of Information Technology and Application (JITA) - Year 2014, Vol 4, Issue 1
Abstract
The measuring of implemented ERP system’s effi ciency is in any case multidimensional. Various researchers dedicated a lot of attention trying to fi nd the best way to measure the success or the effectiveness of ERP solution. „Customer satisfaction“ as a measure represents the crucial point in creating the model for Measuring the success of implemented ERP systems and therefore it is the subject of this work. In this work we shall see what effect the other measurements will have on the „customer satisfaction“, respecting the co rrelation between particular crucial categories in creating the model of implemented ERP system’s success.
Authors and Affiliations
Bojan Ivetić, Tonćo Marušić, Dragica Radosav
Keywords
Related Articles
- EP ID EP244489
- DOI 10.7251/JIT1401031I
- Views 142
- Downloads 0
THE INNOVATION ICT STRATEGY IN AGRI-FOOD SECTOR
The achievement of Information Communication Technology (ICT) as a new ground for economic competition is deeply affecting the trade organization in many merchant sectors. For Italian agri-food products it is of absolute...
DATA MINING AND CLOUD COMPUTING
Cloud computing provides a powerful, scalable and fl exible infrastructure into which one can integrate, previously known, techniques and methods of Data Mining. The result of such integration should be strong and capaci...
EVALUATION OF THE PERIOD OF SENSORS MOTION PARAMETERS OF THE TRAIN
The choice of polling period sensors for measuring the speed and acceleration of the train can be produced using the spectral representation of functions of velocity and acceleration from time to time. Using the spectral...
SIMULATED ANNEALING AND EVOLUTIONARY ALGORITHM FOR BASE STATION LOCATION PROBLEM: A COMPARISON OF METHODS
A modifi cations of the evolutionary algorithm and simulated annealing method for solving the base station location problem for creating a wireless data network is introduced in the article. By the way of computer simula...
A MULTIMODAL APPROACH TO DESIGN OF AIRCRAFT COCKPIT DISPLAYS
In this paper, we present an approach to design of command tables in aircraft cockpits. To date, there is no common standard for designing this kind of command tables. Command tables impose high load on human visual sens...