DEFINITION, DEVELOPMENT, ASSESSMENT OF SOFT SKILLS AND THEIR ROLE FOR THE QUALITY OF ORGANIZATIONS AND ENTERPRISES
Journal Title: International Journal for Quality Research - Year 2016, Vol 10, Issue 1
Abstract
Soft Skills is a very popular term nowadays, used to indicate personal transversal competences such as social aptitudes, language and communication capability, friendliness and ability of working in team and other personality traits that characterize relationships between people. Soft Skills are traditionally considered complementary of Hard Skills, which are the abilities to perform a certain type of task or activity. Soft Skills are strategic to be successful in personal and professional life then are essential for a candidate when he tries to obtain any kind of job. Enterprises generally hire new employees, in particular recent graduates, taking more in consideration their Soft Skills than their Hard Skills. This happens also for technical professions, such as engineers, because the company, in order to be competitive, needs to create good and effective teams and a collaborative working atmosphere. The quality of products provided by any industry then doesn't only base on the materials chosen and on the technology used, neither only on the expertise of workers who contribute to their fabrication, but also on the quality of the enterprise in its whole. And this quality strongly depends from the human resources involved and their capability of positively interacting to achieve a common aim: the company success.
Authors and Affiliations
Barbara Cimatti
Keywords
Related Articles
- EP ID EP207714
- DOI 10.18421/IJQR10.01-05
- Views 134
- Downloads 0
MEASURING SERVICE QUALITY PERCEPTIONS OF THE CUSTOMERS OF RESTAURANTS IN PAKISTAN
This study aims to descriptively analyze different service quality attributes and ranking of services in renowned and successful restaurants. A sample of 407 customers of 10 reputed restaurants was gathered, operating in...
MCDA APPLIED TO PERFORMANCE APPRAISAL OF SHORT-HAUL TRUCK DRIVERS: A CASE STUDY IN A PORTUGUESE TRUCKING COMPANY
Performance appraisal increasingly assumes a more important role in any organizational environment. In the trucking industry, drivers are the company's image and for this reason it is important to develop and increase th...
INTEGRATED APPROACH TO MULTICRITERIA DECISION MAKING FOR SUSTAINABLE PRODUCT DEVELOPMENT
New product developments are a moving target which become increasing complex due to a number of factors some known and others unknown. NPD is an interdisciplinary activity that transforms a market opportunity and technol...
The Lean And Six Sigma Sinergy
Many organizations, dealing with continuous improvement methods, have realized that Lean and Six Sigma methodologies complement each other. Lean manufacturing focuses on the removal of waste so that all processes in the...
ADAPTING KANO'S THEORY FOR WEIGHTING AND IMPLEMENTING CUSTOMER REQUIREMENTS ON A SOFTWARE TOOL FOR ASSESSING HUMAN RELIABILITY IN MANUAL ASSEMBLY
The following paper illustrates the conception of an Excel-based software tool developed to predict human error probabilities in manual assembly lines. In this regard, the paper clearifies how reliable risk analyses of m...