Abstract

The purpose of the study is to provide an insight into the determinants of individuals’ contactless credit cards acceptance. We developed a theoretical model based on the Technology Acceptance Model (TAM) with added constructs perceived risk and perceived playfulness empirically, and tested its ability in predicting individuals’ behavioral intention to use contactless credit cards. We designed a survey and obtained 695 usable responses. We analyzed the data using Structured Equation Modeling (SEM) to evaluate the strength of the causal relationships. The results indicate that perceived ease of use has a direct and perceived usefulness has an indirect effect on the acceptance of contactless credit cards. Also perceived risk and perceived playfulness have an effect but it is insignificant.

Authors and Affiliations