Determinants of Knowledge Sharing Among Banks Employees and Its Effect on Service Innovation: A Conceptual Framework
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 5
Abstract
This study seeks to understand and analyse the determinants of knowledge sharing among employees of banks, through the lens of negotiation, reciprocity, and exchange characteristics. Also, to measure the contributions of these variables towards efficient bank services innovation. Hence, banks have identified the importance of service innovation as a way forward. Similarly, banks seek to invest in building internal capabilities of its employees via beneficial social relationship, profitable reciprocal exchange and employee participation in knowledge sharing. Thus, relevant literature was reviewed to construct and propose the research model that determine sharing of knowledge among employees in banks and its effects on bank services innovation.
Authors and Affiliations
Muhammad Bello Ibrahim, Asmat-Nizam Abdul- Talib, Mohd Haniff Jedin
Keywords
Related Articles
- EP ID EP411118
- DOI 10.9790/487X-2005013945.
- Views 67
- Downloads 0
Financial Assistance by APSFC: An Analysis
Andhra Pradesh State Financial Corporation (APSFC) was established in 1956 for promoting small and medium scale industries in Andhra Pradesh. The APSFC extends the financial services to different forms of organizations l...
Intellectual Capital and Firm Value: A literature review
In this review paper, review of studies pertaining to relationship between intellectual capital and market value of a firm as well as the relationship between intellectual capital and financial performance of firm is don...
Does Bureaucratic Reform Improve Good Governance, Service Quality, and Performance of the Archival Offices in Indonesia?
This study aims to explore the mediated effects of good governance and public service quality on the relationship between implementation of bureaucratic reforms and performance of the archival institutions in Indonesia....
Training and Development; and Performance Improvement: Making a Case for Investment in Human Capital.
Though organisations seem to go comfortably along with the dictum that human resources are the most important assets any organisation could have, few really mean what they say;which is reflective in the way they regard h...
An Analytical Study of Socio-Economic Profile of Women Entrepreneurs in India
.