Determinants of Knowledge Sharing Among Banks Employees and Its Effect on Service Innovation: A Conceptual Framework
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 5
Abstract
This study seeks to understand and analyse the determinants of knowledge sharing among employees of banks, through the lens of negotiation, reciprocity, and exchange characteristics. Also, to measure the contributions of these variables towards efficient bank services innovation. Hence, banks have identified the importance of service innovation as a way forward. Similarly, banks seek to invest in building internal capabilities of its employees via beneficial social relationship, profitable reciprocal exchange and employee participation in knowledge sharing. Thus, relevant literature was reviewed to construct and propose the research model that determine sharing of knowledge among employees in banks and its effects on bank services innovation.
Authors and Affiliations
Muhammad Bello Ibrahim, Asmat-Nizam Abdul- Talib, Mohd Haniff Jedin
Keywords
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- EP ID EP411118
- DOI 10.9790/487X-2005013945.
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