DETERMINANTS OF QUALITY MANAGEMENT PRACTICES IN STIMULATING PRODUCT AND PROCESS INNOVATIONS
Journal Title: International Journal for Quality Research - Year 2017, Vol 11, Issue 4
Abstract
Research highlights Quality Management System (QMS) has now become a recognizable guarantee of trust in certified business systems. A critical review of the literature reveals that empirical studies conducted to date have yielded conflicting findings on the relationship between quality management practices and innovation. This study empirically investigates how quality management principles may act as determinants of product and process innovations. The results show that customer focus and leadership explain a significant amount of product innovation, but not process innovation. Empirical support also finds that people management explains a significant amount of variance in both product innovation and process innovation. The findings highlight the importance of developing formal organisational mechanisms to measure levels of such quality determinants as they are easily overlooked or taken for granted. Moreover, firms need to recognise that innovation is a multi-faceted concept that can be controlled from a process or a product perspective, a distinction which is sometimes blurred.
Authors and Affiliations
Boris Urban, Mainford Toga
Keywords
Related Articles
- EP ID EP244219
- DOI 10.18421/IJQR11.04-02
- Views 87
- Downloads 0
ROBUST ALTERNATIVES TO THE TUKEY'S CONTROL CHART FOR THE MONITORING OF THE STATISTICAL PROCESS MEAN
Control Charts are one of the most powerful tools used to detect aberrant behavior in industrial processes. A valid performance measure for a control chart is the average run length (ARL); which is the expected number of...
EXAMINING THE RELATIONSHIP AMONG SERVICE QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL RESPONSES - COMPARISON BETWEEN PUBLIC AND PRIVATE SECTOR BANKS OF PAKISTAN
This study examines the relationship among service quality, customer satisfaction and behavioral responses across public and private banks in Pakistan. A cross-sectional survey was conducted and data was gathered from 43...
The Lean And Six Sigma Sinergy
Many organizations, dealing with continuous improvement methods, have realized that Lean and Six Sigma methodologies complement each other. Lean manufacturing focuses on the removal of waste so that all processes in the...
LEAN AND SIX SIGMA CONCEPTS – APPLICATION IN PHARMACEUTICAL INDUSTRY
LEAN thinking and Six Sigma have been utilized by manufacturing industries to decrease cost and improve quality and productivity by reducing variation and production defects. Because of the dramatic successes in manufact...
THE RELATIONSHIP BETWEEN MOTIVES AND BENEFITS ON ADOPTING QLASSIC – CIS 7: 2006 IN MALAYSIA CONSTRUCTION INDUSTRY
This paper reviews on the building contractors motivating factors on adopting the newly imposed quality assurance initiative in Malaysia's construction industry. The quality assurance initiative named Quality Assessment...