Determinants of service quality perception of educational services stakeholders perspective
Journal Title: Zarządzanie i Finanse - Year 2012, Vol 10, Issue 3
Abstract
The paper presents the main aspects of the educational services. Authors described key determinants of this type of services. There are also identified main groups – internal as well as external - this type of services stakeholders. For each of these groups there were described their expectations and implications as well as conclusions needed to perform educational services.
Authors and Affiliations
Grzegorz Zieliński, Kajetan Lewandowski
Keywords
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