Abstract

Communication, collaboration and effective care are vital in complex service areas, especially in the operating room. The research was conducted in order to determine the communication problems and anger expression styles of physicians and nurses working in the operating room. It conducted between June and July 2017 with 30 physicians and 26 nurses who agreed to participate to study and who worked in the operation room of an education-research hospital and of a district state hospital in Karabük province. Data were collected using the Participant Information Form and the Trait Anger and Anger Expression Scale (TA-AES), using descriptive statistics, Mann Whitney U and spearmen correlation analysis. 60,7% of participants evaluated their communication positively. Both groups stated that the problem of communication was the least common problem in the operating room. The nurses, whose duty and limitations were unknown, low motivation, physicians acting as supervisors, and the lack of adequate medical supplies and personnel, always made communication difficult. Mean anger score of nurses and physicians were 18,5±5,0, 16,1±3,4 respectively. The men score of anger expression styles for the whole group was determined as 19,1±3,2 for "anger", 13,6±2,9 for "anger out" and 23,9±4,1 for "anger control", while among physicians and nurses there was no significant difference detected in terms of anger styles. Physicians and nurses can differentiate the factors that cause communication problems, can focus on solutions to communication problems and control their anger.

Authors and Affiliations