DEVELOPMENT OF ELEMENTS OF THE QUALITY MANAGEMENT SYSTEM OF THE RECEPTION AND ACCOMMODATION SERVICE IN THE HOTEL
Journal Title: Международный научный журнал "Интернаука" - Year 2018, Vol 1, Issue 3
Abstract
This article describes reception and accommodation service as an integral part of the hotel industry, which aims to meet the needs of hotel guests. The basic level of quality control of the reception and accommodation service and basic teaching methods in this service. The concept of quality management system as one of the instruments to improve service quality. Key words:
Authors and Affiliations
Oleg Kuzmin, Dmytro Chernenko, Oleksandra Symonova, Volodymyr Velychko
Keywords
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- EP ID EP593871
- DOI 10.25313/2520-2057-2018-3-3417
- Views 97
- Downloads 0
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