Effect of continuous improvement on performance of public universities in Kenya
Journal Title: IOSR Journal of Humanities and Social Science - Year 2018, Vol 23, Issue 6
Abstract
Continuous improvement (CI) plays a central role in contemporary management research. CI is a general term that acquired many of its attributes from quality initiatives such as TQM. Continuous improvement, customer focus and other related TQM practices lead organisations to fulfil customer needs and adapt to changes that provide improved OP, such as better employee attitudes and increased ability to learn and think creatively at the workplace. Quality initiatives from which CI is derived conceptualise the relationship between OL and OP in market orientation/ customer focus; continuous improvement; teamwork, employee empowerment and management. The purpose of this study was to examine the effect of CI on OP of Kenyan Public Universities. The study used cross-sectional descriptive survey research design to ascertain the moderating effect of CI on OP in Kenya’s Public Universities. A census survey was used since all 22 Kenyan Public Universities in Kenya were studied. The overall results indicated a significant linear relationship between CI on OP of Public Universities in Kenya. The study is expected to assist policy makers in formulating guidelines to improve overall firm performance. It is recommended that Public Universities in Kenya should fully adopt and embrace CI to promote and enhance performance. The study proposes a model that could be further tested to assess the overall influence of CI on OP of Kenya’s public universities. These findings could also be put into practice in Government, Quasi-Government, industrial and other general business settings in Kenya.
Authors and Affiliations
Kiptui Kandie, Ambrose Kemboi, Margaret A. Oloko
Keywords
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- DOI 10.9790/0837-2306024449.
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