Effectiveness of Interdepartmental Relations on Service Delivery In Parastatals In Kenya: A Case Study Of Kenya Revenue Authority
Journal Title: International Journal of Business and Management Invention - Year 2018, Vol 7, Issue 8
Abstract
The aim of this paper was to establish the effectiveness of interdepartmental relations on service delivery at Kenya Revenue Authority.Inter-departmental relations involve the pattern of cooperation among various units or components of the administrative structures of an organization. It always includes the activities and attributes of persons occupying positions in all departments. The study is anchored on resource based view theory, theory of cooperation and competition and social identity theory with study variable being interdepartment relations, department roles, organization structure and management support. This research study was guided by the positivist paradigm because it is anchored on theory from which hypotheses are derived. The research design was descriptive in nature. The study target population of 1750 composed of employees of KRA with a sample of 175 respondents. The study findings shows that there is significant relationship between management support (p = 0.0000) and the service delivery. The study findings also show a significant relation relationship of (p = 0.298) between organization structure and service delivery and also a significant relationship between department roles at (p= 0.067) and service delivery. The study established that there is no significant relationship (p =0.436) between interdepartmental relations and overall service delivery.
Authors and Affiliations
Ben Barare Nyamongo
Keywords
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