Effects of Information Communication Technology Adoption on Financial Perfomance of Depost Taking Saccos in Eldoret Town
Journal Title: Journal of Economics, Finance and Management Studies - Year 2024, Vol 7, Issue 06
Abstract
Kenya Vision 2030 recognises the critical role of information and communication technology (ICT) as an amplifier for innovation, growth, and competitiveness in all organisations, which ultimately contributes to better economic productivity. The general well-being of the populace has been stabilised by economic stability. The emergence of digital inclusive finance has improved people's quality of life while reducing financial barriers, enhancing the credit system, and allocating resources as effectively as is feasible . The main objective of this study was assess the effects of Information Communication Technology (ICT) adoption on the financial performance of the savings and credit cooperative societies (SACCOS) in Eldoret town. The study was guided by the following objectives to determine the effect of mobile banking on the financial performance of the SACCOs in Eldoret town and to determine the effect of internet banking on the financial performance of the SACCOs in Eldoret town. The study utilised the Diffusion Innovation Theory..The study adopted a descriptive research design to obtain pertinent and precise information on current status of the phenomena. Eleven authorised SACCOs in Eldoret that accept deposits were the focus of the research. Questionnaires was used in the study to gather data from primary sources. The gathered data was coded, edited, and then SPSS version 29 was used for analysis and presentation. The study findings found that mobile banking played a crucial role in saving time for both clients and Sacco employees (mean = 3.46, std deviation = 1.268), also the study established that internet banking significantly increased transaction volume per day compared to traditional methods (mean = 3.84, std deviation = 1.153).The study concluded that accessibility and user-friendly interface of mobile banking enhanced usability and appealed to a wide range of users.The study recommended that the SACCOs should focus on expanding and promoting mobile banking services, given their demonstrated effectiveness in optimizing time management and enhancing customer satisfaction and the SACCOs should leverage internet banking to increase daily transaction volumes and improve financial efficiency
Authors and Affiliations
Chepkoech B Cheruiyot , Dr. Susan Jepkorir,
Keywords
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- EP ID EP738198
- DOI 10.47191/jefms/v7-i6-57
- Views 38
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