Effects of TQM Practices Against Outsourcing Employee Satisfaction and Loyalty Electricity Sector

Journal Title: Journal of Economics, Finance and Management Studies - Year 2021, Vol 4, Issue 04

Abstract

This study examines the relationship of Total Quality Management (TQM) to the satisfaction and loyalty of Outsourcing PT employees. PLN Bungo area, Indonesia. The TQM variables used include employee training, employee empowerment, teamwork, employee compensation, and management leadership. The research results are poured into a theoretical model that shows the satisfaction and loyalty of outsourcing employees. This study uses structural equation modeling (SEM) with the Partial Least Squares (PLS) approach. The computer program used is SmartPLS version 3.0. The number of samples used was 176 respondents. The results showed that employee empowerment, employee compensation, teamwork, and management leadership were significant positive predictors of employee satisfaction, and employee loyalty can be increased through employee satisfaction.

Authors and Affiliations

Noviardi Ferzi

Keywords

Related Articles

The Influence of Saving Behavior on Retirement Preparation Period Through Financial Literacy, Retirement Funds as a Mediating Variable for LPP RRI Malang Employees

In order to minimize employees' fear of retirement, the aim of the research is to determine the influence of financial literacy, old age financial planning and saving behavior which is supported by control variables cons...

The Role of Good Corporate Governance and Financial Conditions in Encouraging Dividend Policy in Indonesian and Malaysian Companies

This study aims to examine and determine the effect of Good Corporate Governance that is independent commissioners, boards of commissioners and profitability on dividend policy in manufacturing sector companies listed on...

Insurance Sub-Sector Development: An Emerging Pillar For Economic Growth and Sustainability in Nigeria

This study examined the effect of Insurance sub-sector development on economic growth and sustainability in Nigeria. It specifically examined the impact of insurance premium on economic growth in Nigeria, ascertain the...

Lessons from the Bhagavad Gita are all around us: Evidence from India's Largest Farmers' Protest

Generally, the farmers are assumed to carry out their obligations in the field. However, the nation has observed their presence on the highways during the passage of three farm-related statutes. After the struggle for mo...

Factors Influencing Customer Satisfaction towards Internet Banking Service: Case Study of Vietnam

This study investigates the impact of service quality dimensions on customer satisfaction in the context of internet banking services in Vietnam. Using a quantitative approach, data were collected through a structured qu...

Download PDF file
  • EP ID EP695035
  • DOI https://doi.org/10.47191/jefms/v4-i4-05
  • Views 132
  • Downloads 0

How To Cite

Noviardi Ferzi (2021). Effects of TQM Practices Against Outsourcing Employee Satisfaction and Loyalty Electricity Sector. Journal of Economics, Finance and Management Studies, 4(04), -. https://europub.co.uk/articles/-A-695035