Effects of TQM Practices Against Outsourcing Employee Satisfaction and Loyalty Electricity Sector
Journal Title: Journal of Economics, Finance and Management Studies - Year 2021, Vol 4, Issue 04
Abstract
This study examines the relationship of Total Quality Management (TQM) to the satisfaction and loyalty of Outsourcing PT employees. PLN Bungo area, Indonesia. The TQM variables used include employee training, employee empowerment, teamwork, employee compensation, and management leadership. The research results are poured into a theoretical model that shows the satisfaction and loyalty of outsourcing employees. This study uses structural equation modeling (SEM) with the Partial Least Squares (PLS) approach. The computer program used is SmartPLS version 3.0. The number of samples used was 176 respondents. The results showed that employee empowerment, employee compensation, teamwork, and management leadership were significant positive predictors of employee satisfaction, and employee loyalty can be increased through employee satisfaction.
Authors and Affiliations
Noviardi Ferzi
Effects of Psychosocial Risks on the Performance of Teacher-Researchers: Moroccan Context
In recent years, the concept of psychosocial risks has assumed enormous importance in working life. Indeed, PSR at work has become almost synonymous with work life and more specifically work stress, and it is widely acce...
Knowledge Management: Perspective of Transformational Leadership on Employee Performance
This research is a development of the role of knowledge management, transformational leadership and Employee Engagement on the performance of private employees in the city of Makassar. The number of respondents who contr...
Influence of Internal Factors of the Enterprise on the Performance-Based Payfor Employees
This paper is conducted to investigate the influence levels of internal factors of the enterprise on the performance- based pay for employees in State-owned enterprises in Hanoi. Data were collected from getting 120 ques...
Effect of e-Service Quality on e-Trust and e-Satisfaction: A Study on Online Learning during the Covid-19 Pandemic
Online learning was applied during the COVID-19 pandemic in almost all universities in Indonesia. Online learning needs to be evaluated for its effectiveness, especially regarding the responses from students. This study...
Determinants of Employee Service Delivery in County Governments in Kenya; A Case Study Elgeyo Marakwet County Government, Kenya
The study aims at examining the determinants of employee service delivery at the County Government of Elgeyo Marakwet. The study was guided by the following specific objectives; the effect of employee training on employe...