Electronic Learning (E-Learning) and Performance of Selected Commercial Banks in Awka Metropolis, Anambra State, Nigeria
Journal Title: Saudi Journal of Business and Management Studies - Year 2017, Vol 2, Issue 7
Abstract
AbstractThe seeming lack of attention paid to educating customers through their mobile devices on how to do transactions electronically necessitated this study. The essence of paying particular attention on mobile devices stems from the fact that they are more handy and flexible. In view of the above, this study examined the relationship that exists between electronic learning and performance of selected Banks in Awka Metropolis. The work was anchored on Technology Acceptance Model (TAM). Correlation Survey Research Design was adopted for the study. The population of the study was infinite and sample size was 384 arrived at using Z score formula for infinite population. Pearson’s Product Moment Correlation Co-efficient was adopted in analyzing the data. A coefficient of correlation (r) value of 0.950 was got which revealed that there is a significant positive relationship between M-learning and Flexibility in Service Delivery of the selected Commercial Banks in Awka Metropolis. Sequel to the findings, the study concluded that organization will perform better in delivering quality services to their customers if they focused more on training customers via their more handy devices. It was recommended among other things that management should pay more attention to training customers via their more handy devices as it provides more flexibility and convenience to the customers and this will positively affect the service delivery capacity of the banks. Keywords: Electronic Learning, Performance, Mobile Learning, Flexibility.
Authors and Affiliations
Agbionu Clementina, Okwuchukwu Emmanuel Chukwudi, Arachie Augustine Ebuka
Keywords
Related Articles
- EP ID EP395849
- DOI -
- Views 144
- Downloads 0
Creative Direct Marketing Approach to Deal with Child Marriage Problem: A Case Study of the Village Montola
Abstract:Bangladesh has the second highest prevalence rate of child marriage. Atthe village MontolaofMonohardiupazilainNarshindi district, child marriage is still a bad custom. NGOs are not successful enough withtheirtra...
The Effect of Motivation Factors on Working Operational Employees Performance CV. Tri Marina Jaya Surabaya
Abstract:Human resources are an asset and function as capital in business organizations, improving employee performance is an important thing for companies to be more developed. This study aims to analyze the factors of...
Effect of Organization Support, Affective Commitment and Extra Behavior Role of Employee Performance: Case Study at NurMedinahIntermedia Enterprise
Abstract:The aim of this study was to analyze the influences of Perceived Organizational Support, Affective Commitment and Organizational Citizenship Behavior regarding to the Employee Performance which conducted in Nur...
Storyboards for Agile Management
Abstract:Agile has fast become the now preferred approach to project management. The traditional, sequential approach to project management is a formal, documentation heavy process to running and managing projects. The...
Work Competency and Work Performance among Employees of Fire and Rescue Department Malaysia (JPBM)
Abstract: Saving lifes and rescue missions has been a noble work for Fire and Rescue Department Malaysia (JPBM) employees. They risk their own lifes to save and rescue others. This paper intends to explore their work com...