Elementos da Gestão da Informação para implantação da Gestão da Qualidade em bibliotecas.
Journal Title: BIBLOS: Revista do Instituto de Ciencias Humanas & da Informacao - Year 2012, Vol 26, Issue 2
Abstract
Quality in libraries is discussed under the issues of Information Management: strategic planning and organizational culture. This article discusses their importance in terms of quality management system of ISO 9001:2000 based on literature review and description of the experience reports in the libraries Minister Victor Nunes Leal of the Supreme Court and Petrobras in the process of ISO certification for quality. This study asks how these elements contribute to the implementation of management quality in libraries based on the requirements of the standard. And yet, how the two libraries have used these elements of management during the process of quality certification in order to make it feasible? Through qualitative research, the results of literature review include the relationship between Information Management and Quality Management, the fundamentals of Quality Management and their application to libraries considering strategic planning and organizational culture. Thus, we sought to identify the relationship between the theories analyzed with the activities undertaken by these two libraries in the process of quality certification.
Authors and Affiliations
Eduardo Silva Alentejo| UNIRIO
Keywords
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