Empowering Local Government Officials: A Training Program for Effective Public Service Delivery Conducted by Mindanao State University-Maigo School of Arts and Trades, Department of Computer Science, and Local Government Unit of Maigo
Journal Title: Psychology and Education: A Multidisciplinary Journal - Year 2023, Vol 12, Issue 6
Abstract
This study focused on the effectiveness of the Microsoft Office Literacy Training Program offered by the Mindanao State University - Maigo School of Arts and Trades (MSU-MSAT) for thirteen Barangays in the Municipality of Maigo, Lanao del Norte. The respondents of the study are the 30 Bangarang Chairperson and other barangay officials. The program aimed to improve the public services of LGU officials through the use of Microsoft Office applications for communication and workplace tasks. The study analyzed the demographic characteristics of the sample population and their experiences and preferences related to using Microsoft Office applications. The findings indicated that the majority of respondents were middle-aged and female, with a preference for in-person training sessions and an interest in learning more about creating presentations, MS Excel, MS PowerPoint, and MS Word. The respondents' satisfaction with public services was generally positive, but there was room for improvement in the speed and efficiency of public services and the quality of customer service. The Microsoft training program had a positive impact on the respondents' understanding of public service delivery and their proficiency in using Microsoft applications, contributing to better customer service and work performance. The findings suggest that such training programs can be effective in improving employee performance and have positive implications for their organization. It isrecommended that public service providers prioritize improving the speed and efficiency of public services and offer training and development programs for employees to enhance their skills and knowledge.
Authors and Affiliations
Karen Gay Dy, Veldin Talorete, Javer Borngo, Patric Albaran, Lida Albaran, Christain Naquila, Glitz Wyn Sobisol
Keywords
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- EP ID EP729017
- DOI https://doi.org/10.5281/zenodo.8264895
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