EVALUATING THE EFFECTS OF THE IMPLEMENTATION OF IRAN NATIONAL QUALITY AWARD NEW MODEL (INQA) IN IRANIAN ORGANIZATIONS
Journal Title: International Journal for Quality Research - Year 2014, Vol 8, Issue 3
Abstract
The aim of this study is to examine the effectiveness of the Iran National Quality Award new model (INQA) in corporations that have implemented this model in Iran. This research aims to reveal the effects of implementation of Iran National Quality Award (INQA) New Model on seven dimensions of the Iranian companies which indeed are seven core factors of this model, i.e. Management & leadership, People, Processes, Resources, Customer & consumer results, Environment & community results, and Performance results. A mail survey was conducted on a simple random sample of 210 organizations that have achieved certification or appreciation during the implementation of INQA model in four rounds. 400 questionnaires were randomly distributed and 392 complete and correct questionnaires were returned. Descriptive and inferential statistics were employed to analyze the data.Results indicated that the highest positive impact of INQA New Model on the improvement of organizational performance of the surveyed organizations was on customers' area. Performance results, leadership and management, processes improvement, environment and society results, and finally better utilization of organizational resources were respectively other areas which are affected mostly. Also, this study found no significant relationship between the implementation of this model and the improvement of employees' conditions in the surveyed organizations.
Authors and Affiliations
Mahmoud Zamani, Changiz Valmohammadi
Keywords
Related Articles
- EP ID EP217758
- DOI -
- Views 91
- Downloads 0
SERVICE QUALITY PERCEPTIONS AND PATIENTS' SATISFACTION: A COMPARATIVE CASE STUDY OF A PUBLIC AND A PRIVATE SECTOR HOSPITAL IN PAKISTAN
Management of hospitals should take initiatives to improve the overall service quality of patient care. Regular feed-back from patients should be taken and rules should be made considering the expectations and requiremen...
EVOLUTION OF MEDICAL RESEARCH REGISTRY IN A DEVELOPING COUNTRY: MALAYSIA
The International Committee of Medical Journal Editor (ICJMJE) members require all clinical trials to register as a condition for publication. This policy applies to clinical trial starting enrolment after July 1, 2005....
INFORMATION MODEL OF MAJOR DEPRESSION TREATMENT COST –RELEVANCE OF QUALITY MANAGEMENT OF HEALTH SYSTEM
This paper develops multirelational data base for major depression costs. It lists how data are collected and stored into the fact base and dimension base. Uncertain data is described linguistically and modelled by fuzzy...
Risk Management Processes in Supply Chains
One of the keys of successful business last few years is effective dealing with risks in every meaning of that word. At the time when the world economic crisis largely limits business, successful Risk management is the o...
COMPARATIVE ANALYSIS OF STUDENTS' QUALITY OF LIFE IN POLAND AND RUSSIA
The main purpose of the article is to compare different quality of life variables in Poland and Russia. The study presents definitional problems associated with the concept of quality of life and defines its various dime...