EVALUATION AND FORMATION ADAPTIVITY AND FLEXIBILITY OF BUSINESS PROCESSES QUALITY MANAGEMENT SYSTEMS AT INDUSTIAL ENTERPRISES
Journal Title: Вісник Одеського національного університету. Економіка. - Year 2018, Vol 23, Issue 6
Abstract
In the article are developed scientific and methodical approaches to the formation and evaluation of mechanisms for providing flexibility and adaptability business processes quality management systems at enterprises. The formation of such mechanisms requires the definition of the type and place of business processes in the company's quality circle. The evaluation of these mechanisms (methods) was based on the determination of indicators for the sustainable monitoring of quality management systems. Consider to praxis was determined several quality indicators and their role for assessing the quality from the point of view of consumers and internal interests of the enterprise (external and internal stakeholders).
Authors and Affiliations
R. V. Shulyar
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