Evaluation of Patient Satisfaction in Oral And Dental Health Centers
Journal Title: International Journal of Medical and Health Sciences - Year 2017, Vol 6, Issue 2
Abstract
Introduction: The study was conducted in order to determine patient satisfaction in Oral and Dental Health Centers (ODHC) and to investigate the effects of sociodemographic variables on patient satisfaction. Materials and Methods: This descriptive and cross-sectional study was conducted with patients who administered to the ODHC’s which were affiliated with the Turkish Ministry of Health and which were located in the Kirklareli. Using the random sampling method, 320 patients were selected and the patients were informed about the purpose of the study. The questionnaire was applied to patients who accepted to participate in the study. A total of 300 patients who answered the questionnaire were evaluated. Data analysis was performed using the SPSS for Windows 16.0 software package. Results: Patients were found to be highly satisfied with services; complaint about the service was low and dissatisfaction with the physical environment was at medium levels. Patient satisfaction factors showed significant differences according to gender, education, employment status, type of social security, cost of dental treatment, reasons for choosing the ODHC, re-administration, and recommending. It was determined that men were satisfied with more services compared to women. It was found that university graduates were more complained about services. It was showed that women and young patients were more scared of dental treatment compared to men and elderly patients. Conclusion: It was determined that patient satisfaction in ODHC’s is affected by sociodemographic variables. The study will contribute to health managers’ efforts to promote patient satisfaction and improve services in ODHC’s.
Authors and Affiliations
Huseyin Topcuoglu, Aygul Yanik
Keywords
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