Evaluative Study on Workplace Conflict Resolution Strategies: A Leadership Perspective
Journal Title: International Journal of Management, IT and Engineering - Year 2017, Vol 7, Issue 7
Abstract
Organizational conflict, or workplace conflict, is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. Conflict in organizations are inevitable between formal authority and power and those individuals and groups affected. The disputes over how revenues, work, how long and hard people work, the jurisdictional disagreements among individuals, departments, and between unions and management are different sources and kinds of conflict that happens in organisation. There are subtler forms of conflict involving rivalries, jealousies, personality clashes, role definitions, and struggles for power and favor. Conflict within individuals between competing needs and demands to which individuals respond in different ways. that occur in individuals, between individuals, and between groups. Conflicts within work groups are often caused by struggles over control, status, and scarce resources. Conflicts between groups in organizations have similar origins. The constructive resolution of such conflicts can most often be achieved through a rational process of problem solving, coupled with a willingness to explore issues and alternatives and to listen to each other.
Authors and Affiliations
Prof. Dr. C. Karthikeyan and Prof Pious Thomas
Keywords
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