Factors Affecting Job Stress: A Study on Call Centers In Bangladesh
Journal Title: International Journal of Management Sciences - Year 2014, Vol 3, Issue 6
Abstract
The purpose of this study is to find out the factors that affect stress among the employees working in call centers’ in Bangladesh. A total number of 120 employees were selected through simple random sampling technique (lottery method). To collect primary data a well structured and close-ended questionnaire has been used. The data were analyzed and interpreted using linear regression, coefficient analysis and SPSS 16.0 to serve the purpose of the study. The study concluded with the observation that greater part of the respondents gives weights on working condition, performance target and compensation system as major factors of their job stress where the employees will feel unwelcomed in the organization. This research paper is likely to take part in pressuring the top management of call centers’ to enhance organizational support activities.
Authors and Affiliations
Mohammad Ishtiak Uddin, Sadia Tangem
Keywords
Related Articles
- EP ID EP26854
- DOI -
- Views 247
- Downloads 4
Enhancing the Growth of Small and Medium Scale Enterprises (SMEs): The Nigeria Paradox
Small and Medium Scale Enterprises (SMEs) is an essential element in the growth strategy of most economies and Nigeria in particular, by representing a vehicle for the achievement of natural economic objectives of empl...
Workers’ Participation in Decision-making and Workplace Management in Emerging Economies: A Case of Nigeria
The study sought to investigate the form, status and level of participation of workers in management decision-making and workplace governance in a purposively selected public sector organization. A survey design was ad...
Managerial Competencies and Organizations Performance
This study explores the link between the managerial competencies and the firms’ performance in a sample drown from 4 big airlines organizations in Jordan. Our hypothesis were tested over a mach data set including 62man...
Analyzing the Behavior and Reactions of Different Professional Regarding Services of Internet Service Providers in a City of Bangladesh: a Study on Sylhet City
The user of internet is growing rapidly throughout the world. The Internet came late to Bangladesh with connectivity in 1996. An Internet Service Provider (ISP) is a commercial organization that sells internet connecti...
Liquidity Management and Profitability: A Study of Selected Food and Beverage Companies in Nigeria
The study examined the impact of liquidity management on profitability of food and beverage companies in Nigeria. The study involved a sample of five (5) food and beverage companies listed in the Nigerian Stock Exchang...