Hospitality Industry Expectations of Entry-Level College Graduates: Attitude over Aptitude
Journal Title: European Journal of Business and Social Sciences - Year 2012, Vol 1, Issue 6
Abstract
This article reports on the findings of an empirical study conducted with senior hiring executives who represent various sectors of the hospitality and tourism industry in the Metropolitan Statistical Area (MSA) of Orlando, Florida. The geographic area was chosen for its representation of a number of hospitality and tourism sectors. While the sample represented various sectors, the purpose of the study was to identify perceptions of attributes preferred for entry-level workers primarily in the lodging and restaurant sectors. The article presents background information from the literature, methodologies employed within the study, as well as conclusions and recommendations for future education/industry initiatives in the MSA. The article presents a follow-up to a prior study to determine whether practitioners view embedded attitudinal factors as strongly as had been reported five years prior within the same MSA.
Authors and Affiliations
Dana V. Tesone| Rosen College of Hospitality Management University of Central Florida 9907 Universal Boulevard Orlando, FL 32819 USA (407) 903-8041 dana.tesone@ucf.edu, Peter Ricci| Florida Atlantic University (FAU) 777 Glades Road, 320 Fleming Hall Boca Raton, FL 33431 (561) 297-3666 peter.ricci@fau.edu
Keywords
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- EP ID EP10163
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