Hospitality Workers' Interaction with Multinational Guests: A Phenomenological Study
Journal Title: Psychology and Education: A Multidisciplinary Journal - Year 2022, Vol 1, Issue 1
Abstract
Hospitality is an industry that co-exists with the tourism industry, which primarily provides services in the form of accommodation, food and beverages, and entertainment. Hospitality workers are exposed to multinational guests. Diversity in ethnicity, nationality, culture, and beliefs pose a challenge among hospitality workers. Poor knowledge of dealing with multinational guests can result in bad customer experience and complaints. This research explored the lived experiences of hospitality workers in Cebu with multinational guests. This study utilized a descriptive phenomenological design. Seven key informants are hospitality workers from different areas of the industry who participated in this study. Collaizi's seven steps of data analysis were utilized in the analysis of the descriptions of the informants. Results revealed that: theme (1) hospitality workers face'Language barrier problem, theme (2)' guests' food preferences' are influenced by their ethnicity and religious beliefs, theme (3) Hospitality workers displays qualities of an accultured worker, theme (4) hospitality workers see that dealing multinational guests is a learning opportunity, and theme (5) they think that their experiences can be useful for future work prospect.
Authors and Affiliations
James Esguerra, Anthony Esguerra, Merla Quiñones
Keywords
Related Articles
- EP ID EP727938
- DOI https://doi.org/10.5281/zenodo.6523025
- Views 59
- Downloads 0
Oral Reading Intervention Activities: Its Influence on the Pronunciation Skill of Bangsamoro Grade 3 English Language Learners in Reading Aloud
This study aimed to determine the Oral Reading Interventions Activities and their effects on the Pronunciation Skill of Bangsamoro Grade 3 English Language Learners in Reading Aloud in Usman Baunga Elemenatary School dur...
The Untold Maguindanaon Folk Literature
The Collection and translation of Maguindanaon Folk Literature into English and Filipino languages are significantly important to localize, indigenize and contextualize culture via literature. Literature is a mirror of c...
Principals’ Managerial Roles as Correlates to School Performance: Basis for an Enhanced Management Training Workshop
This study aimed to determine the principals’ managerial roles as correlates to school performance which served as basis for an enhanced management training workshop during the school year 2023-2024. The perception of th...
Hands on Wheels (HOW):A Work Immersion Avenue for Students Under MDL
This study aimed to determine the impact of the teacher-initiated Work Immersion Avenue for students under the Modular Distance Learning by determining the Level of Performance of the students under MDL and face-to-face...
A Positioning Theory Inquiry: A Fight Against Demonization of Community Pantries
The necessity of having community pantries in the Philippines during the COVID-19 pandemic has been a cause of political, social, and public health controversy with issues ranging from the government inaction and inadequ...