HUBUNGAN KINERJA PETUGAS KESEHATAN DENGAN KEPUASAN MASYARAKAT DALAM PELAYANAN KESEHATAN DI PUSKESMAS ADAN-ADAN KABUPATEN KEDIRI TAHUN 2017
Journal Title: Journal of Ners and Midwifery (Jurnal Ners dan Kebidanan) - Year 2017, Vol 4, Issue 3
Abstract
The public who need the health service also expect a good, quick, friendly and polite service. It is the manifestation of the health officers’ performance which would be judged by the public. A good performance will satisfy the public. The objective of this research was to know the correlation of the health officers’ performance and the public satisfaction of Puskesmas Adan-Adan’s health service in Kediri Regency 2017.The design of this research was correlational analytics with cross sectional ap- proach. The population was all Puskesmas Adan-Adan’s service users and 100 respondents were taken as samples by quota sampling technique. The independent variable was the health officers’ performance and the dependent variable was the public’s satisfaction of the health service, and all data was analyzed with Spearman Correlation Test.The research showed that 76 respondents (76%) had a good percep- tion of the health officers’ performance, 55 respondents (55.6%) of totally 100 respondents felt very satisfied of the health service, and there was a relation between the health officers’ performance and the public’s satisfaction of the health service (p value = 0.000 < 0.05 H was rejected). The relation level was strong and positive (Correlation coefficient = 0.717), it means the better the health officers’ perfor- mance is, the more satisfied of the health service the public will be and vice versa.Because with good health officers’ performance the expectation of good service will have been fulfilled.The conclusion was the health officers’performance would become the most dominant factor to manifest the public’s satisfac- tion of the health service. The health officers were recommended to maintain their performances of health service in order to achieve the public’s satisfaction
Authors and Affiliations
Romaji Romaji
Keywords
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- EP ID EP326475
- DOI 10.26699/jnk.v4i3.ART.p192-195
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