Hygienic conditions in Quick Service Restaurants during Covid-19 Pandemic: A Customers Perspectives
Journal Title: Journal of Economics, Finance and Management Studies - Year 2021, Vol 4, Issue 03
Abstract
COVID-19 crisis has hit many QSRs hard. There are numerous problems which are faced by these restaurants due to the high competition in the market. Nowadays, there is an even major problem to be faced in the food industry, which is Coronavirus pandemic. It has a disastrous effect on the food industry. There have been dramatic declines in sales for many Quick Service Restaurants. Some of them have permanently closed their doors. The aim of this research is to examine the hygiene and health conditions in quick service restaurants (QSRs) from customers perspective during Covid-19 Pandemic with a specific focus on international chains in Egypt. Moreover, examining QSR’ customers information about COVID-19. In order to achieve this aim, a questionnaire was designed and distributed to a convenience sample of QSR’s customers in order to illustrate to what extent QSR chains are maintain the proper hygienic and health conditions during pandemic. The results interestingly showed that QSRsgoers are moderately satisfied with the hygienic procedures that maintained in these chains. In this regard, it is recommended that QSR chains should struggle to increase the level of their customers satisfaction regarding this subject e.g., provision of disinfection materials, wearing and providing protective face masks, gloves, and disposable cutlery and paper cups.
Authors and Affiliations
Remon Samir Fouad1, PhD, Dalia Ibrahim Helal, PhD
Keywords
Related Articles
- EP ID EP695010
- DOI https://doi.org/10.47191/jefms/v4-i3-04
- Views 147
- Downloads 0
Perception of Transaction Ease, Security and Trust on Customer Satisfaction in Using BSI Mobile Banking to Generation Z Customers in Jabodetabek
Problems faced by Bank Syariah Indonesia (BSI) regarding the development of digital banking technology in banking. Especially for BSI users mobile banking namely: (1) the percentage of use of BSI services is still low Mo...
Quality of Public Services in Local Governments in Indonesia : A Study of Capital Expenditures and Government Internal Control Systems
Regional autonomy is a policy the central government gives to local governments to regulate their regions. One of these authority policies is public service. Public services are a series of activities in the form of serv...
The Effect of Local Government Characteristics And Audit Findings on Financial Performance With Responsibility Level Moderation
Purpose : to examine the effect of local governments characteristics and the findings of the investigation on financial performance moderated by the level of responsiveness of local governments.. Methodology: population...
The Impact of Institutional Quality on External Debt Management in Nigeria
This study investigates the impact of institutional quality on external debt management in Nigeria, focusing on the period from 1980 to 2022. It employed data from the World Development Indicator and the CBN Statistical...
Macroeconomics Determinants of Interest Rate Spreads Among Commercial Banks in Kenya
The determination of interest rate spread in commercial banks is influenced by various macroeconomic variables, market microstructure features and the policy environment. However, studies on factors that contribute to th...