Impact of Organizational Communication Processes on Employees’ Performance: A Case of Selected Civil Service Ministries in Bayelsa State
Journal Title: International Journal of Innovation and Research in Educational Sciences - Year 2018, Vol 5, Issue 1
Abstract
This paper investigated the effect of communication processes on employees’ performance in Bayelsa State of Nigeria. A survey research design was employed. Data was generated from five civil service ministries in Bayelsa State through a survey questionnaire. Out of the 290 survey questionnaires administered, 283 were retrieved and found valid for final analysis. Multiple linear regressions analysis was used to examine the four research hypotheses after subjecting same data to demographic profiling, validity and reliability diagnosis, and preliminary tests aimed at ascertaining the suitability of parametric statistical techniques through the SPSS version 23.0 software. Findings indicate that messages sent, messages received, message medium, and feedback mechanism were significant predictors employees’ performance with messages sent emerging as the most outstanding predictor. It was recommended that civil service ministries can enhance employees’ performance by installing effective communication processes that ensures harmonization across the messages sent and received as well as the message medium and feedback mechanism.
Authors and Affiliations
UDU AMA AKA, et al.
Keywords
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